Apple Event 2016 – Lessons in brand dominance and communication

By | September 3rd, 2016|Insights, News|

Alongside the latest iPhone and smartwatch reveals, this year’s keynote was another opportunity for Apple to reconnect with audiences and once again establish brand dominance. Here are our insights that demonstrate why every business should take a page out of Apple’s marketing tablet.

The end of the quarter keynote from Apple has become, in every sense of the word, something of a calendar event — a chance for loyalists to catch a salivating glimpse at the latest products and service updates — ever since Jobs introduced the iMac back in 1998, or forever changed the face of music with the original iPod unveil in 2001.

More than just another tech company, Apple has established itself as a lifestyle brand; something that has cut across the traditional retailer/consumer relationships and deeply rooted itself in a way that transcends customer satisfaction.

Emotive. Cultural. Philosophical. These are the levels to which the Apple brand has permeated meaningful aspects of day-to-day life. For many, it has become as much a part of their own identity as their more indicative selves, and has managed to dominate the market in the process.

Looking at some of the things included in this year’s keynote, it’s easy to understand how and why.

Our invitations must have got lost in the mail, naturally. Thankfully, the event was live streamed on Apple’s website to keep everyone in the loop as announcements unfolded.

Here are a few highlights that showcase some of the things Apple did as a ‘brand’ that every business should pay attention to:

Reconnecting the disconnect

It’s fair to say that despite Apple’s global popularity, consumers have fallen ever so slightly out of love with the tech giant in recent months.

Sales for the iPhone and iPad have slumped, innovation between recent product iterations have been considered lacklustre at best, and the current “tax haven” stories in the news have tarnished an otherwise ethical image consistently upheld by the company and its brand values.

Even before it was officially announced that Apple would be removing the standard 3.5mm analogue headphone jack from the new iPhone, consumers were in an uproar: “What about all us audiophiles that have already invested in expensive music gear?”

Apple has, somewhat apologetically, threw a Lightning to 3.5mm Headphone Jack Adapter in with the new iPhone to appease traditional users. EarPods are now plugged in via the Lightning connector, you see, and there’s also the new AirPods for those brave enough to go completely wireless.

Well, “courage” was the actual word that Apple used. An emphatic way of giving power back to the people whilst taking away their beloved analogue jacks.

I know, I know, I realise I sound a bit cynical here. Apple aren’t exactly know for their humility, and the whole thing smacks of pretentiousness. But doesn’t that ever so slightly sum up the entire Apple community?

Whether or not you agree with Apple’s creed and culture, you can’t overlook the fact that the company has them, and will use them in